Expert Raccoon Removal in Ajax

Had Icon out to help deal with a raccoon situation on my 2nd floor balcony. Our first tech was Steve. He was friendly, professional, very clear in his explanations, and did a thorough inspection of our property to ensure there no other raccoons setting up shop. Subsequent visits, Icon was always very professional and thorough. They came three-four times to set traps and pick up our furry friends and were always punctual and friendly. Jordan came at the end and did a thorough and fantastic job cleaning up our balcony so we can finally use it again. We've been raccoon free for almost 3 months now! Thank you Jordan, Steve, and the rest of the Icon team.

I called Icon after hearing a noise in the walls that was clearly bigger than a mouse. They booked the appointment same day with Jordan. From the first phone call indicating his ETA, to his cordial and professional manner, to a video showing the squirrel entry point, and his thorough explanation of every aspect of the installation, Jordan was exemplary. He explained how to solve the current issue and how we can prevent it from recurring, without any pressure or up-selling. I was thoroughly impressed with his professionalism and was so glad that I decided on Icon. You have my compliments on having such an outstanding employee representing your company.

Steve did a great job and pointed out some major issues we had been having. Not knowing it was done by a prior company that didn't use any sealant with their screws, we had 96 holes in the roof that were leaking into the roof. He did a great job and educated us on the issues. Would highly recommend their professional work and approach.

I was concerned about carpenter ants. I called Icon - receptionist was polite & helpful. Technician (Behrad) was able to visit in a timely way, arrived at the designated time, diagnosed the issue, and sprayed. He was very professional, explained situation well, and acted efficiently.

Reached out to Icon with animal/rodent concerns and our call taker was empathetic and asked all the right questions. Steve arrived promptly and provided great service. He took the time to review each step prior to moving forward. Thorough, knowledgeable, friendly with a quick turnaround, leaving our fireplace spotless. I wouldn’t hesitate to call Icon again or refer to friends/family.